Important Notice: These Terms of Service (hereinafter referred to as “these Terms”) constitute a legally binding agreement between you and us.Please read and fully understand the entire content of these Terms carefully before registering, accessing, or using this website, or purchasing any products. If you have any questions regarding these Terms, please contact customer service. If you do not agree with any part of these Terms, please immediately stop the registration process and cease using the website.

This website provides online sales services for jewelry and jadeite accessories to users worldwide. Due to differences in laws and regulations, logistics conditions, and tax policies across different countries and regions, certain provisions of these Terms (particularly those regarding shipping, customs clearance, returns, and governing law) may vary depending on your location.By continuing to register, use the website, or make a payment, you are deemed to have unconditionally accepted these Terms.

 

Chapter 1 General Provisions

 

1.1 Applicability of the Terms of Service

These Terms apply to your access to or use of this website in any manner (including the website, mobile app, mini-programs, and other technical formats), as well as to the purchase of jewelry and jadeite accessories and related services through this website. These Terms constitute the entire agreement between you and us regarding the aforementioned services.

1.2 Scope of the Agreement

These Terms also include all rules, statements, policies, and notices (including but not limited to the “Privacy Policy” and “Return and Exchange Policy”) that we may publish from time to time; such content shall become an integral part of these Terms upon publication.

1.3 Legal Effect

You acknowledge and warrant that, when registering for and using this service, you possess full legal capacity and the capacity to act, and are capable of independently assuming legal liability. If you are a minor or lack full legal capacity, you may use this service only after reading these Terms and obtaining consent from your legal guardian.

 

Chapter 2 Account Registration and Management

 

2.1 Registration Methods

You may register for an account on this website through the following methods:

• Register using a mobile phone number (international mobile numbers are supported, subject to system availability);

• Register using an email address;

• Log in by linking a third-party social media account (such as WeChat, QQ, Facebook, Google, etc., subject to actual integration availability).

2.2 Accuracy of Account Information

You agree to provide true, accurate, and complete registration information. If any information changes, you must update it promptly. You are solely responsible for any inability to use the services normally (including failure to receive verification codes, delivery issues, or customs clearance problems) resulting from false, incorrect, or outdated information.

2.3 Account Security

Your account is for your personal use only and may not be transferred, lent, or authorized for use by others. You bear legal responsibility for all actions taken under your account. We recommend that you set a strong password and change it regularly. If you discover that your account has been compromised, please notify us immediately. You are solely responsible for any losses resulting from your failure to safeguard your account properly.

2.4 Account Closure

You may request to close your account at any time through your account settings or by contacting customer service. After closure, we will delete or anonymize your personal information in accordance with the law. Orders placed prior to closure will still be fulfilled in accordance with these Terms.

2.5 Account Freezing and Restrictions

If we discover or have reasonable grounds to suspect that you have violated these Terms, laws and regulations, or engaged in conduct that harms the rights and interests of other users (including but not limited to malicious ordering, fraudulent transactions, or the theft of others\' information), we reserve the right to suspend or terminate your account access and reserve the right to pursue legal action.

 

Chapter 3 Product Information and Orders

 

3.1 Product Information

The videos, images, textual descriptions, prices, specifications, appraisal certificates, and other information regarding jewelry and jadeite accessories (including gemstones, jade, precious metals, etc.) displayed on this website are for reference only. Due to differences in photography equipment, lighting, and monitors, there may be slight color variations between the actual products and the images; please refer to the actual products as the final authority.For natural jadeite and other natural jade stones, their patterns, colors, and internal characteristics are natural attributes and do not constitute quality issues.

3.2 Ordering Process

• Users browse the product page, select the product, specifications, and quantity, and add the item to the shopping cart;

• Proceed to the checkout page and enter the recipient\'s name, contact number, shipping address, and other required information;

• Review and confirm the order details (including product information, price, shipping fees, and total amount);

• Submit the order and complete payment.

3.3 Order Placement and Confirmation

After you submit your order, the system will generate an order number; however, this does not mean your order has been accepted by us. Upon receiving your order, we reserve the right to review its contents (including but not limited to inventory, price, and shipping address).The order is considered confirmed and effective only when we ship the items and send you a shipping notification. Prior to this, we reserve the right to cancel the order due to reasons such as out-of-stock items, pricing errors, or delivery area restrictions, and will refund the full amount you have paid.

3.4 Order Modifications and Cancellations

• You may cancel your order yourself while the order status is “Pending Payment.”

• After the order has been successfully paid for, but before it has been shipped, you may contact customer service to request cancellation of the order. If the request is approved, we will process a refund for you.

• Once the item has been shipped, order cancellations will be handled in accordance with our return and exchange policy.

3.5 Inventory and Limited Editions

Product inventory levels displayed on this website change in real time. If a product is available in limited quantities, we will clearly indicate this on the product page. Due to system delays or other reasons, there may be instances where you successfully place an order but the item is actually out of stock. In such cases, we will notify you promptly and process a refund for you.

 

Chapter 4 Pricing and Payment

 

4.1 Pricing Currency

Product prices on this website are displayed in Chinese Yuan (CNY) (if other currencies are supported, the currency indicated on the page shall prevail). If you use a payment method other than CNY, the final amount charged will be based on the real-time exchange rate provided by your selected payment provider. We assume no liability for any price differences resulting from exchange rate fluctuations.

4.2 Price Information

Product prices do not include additional fees such as shipping costs, customs duties, import taxes, value-added tax (VAT), or customs clearance service fees (see Chapter 5 for relevant fees). We reserve the right to adjust prices based on market conditions; such adjustments will not affect orders that have already been paid in full.

4.3 Payment Methods

We support the following payment methods (subject to what is actually displayed on the checkout page):

• Domestic Users: Alipay, WeChat Pay, UnionPay QuickPass, and online banking services from major banks;

• Overseas users: Visa, Mastercard, American Express, PayPal, Alipay+, and other international payment methods;

• Other payment methods published on this website.

You must use a payment account that you legally own. If an order is not completed due to payment failure, account limits, or other reasons, the order will be automatically canceled.

 

Chapter 5 Shipping and Delivery

 

5.1 Shipping Coverage

This website provides shipping services to most countries and regions worldwide. When you place an order, the system will determine whether shipping is available based on the shipping address you provide. We may suspend shipping to regions where logistics services are disrupted due to sanctions, war, natural disasters, pandemics, or other similar reasons, and we reserve the right to cancel related orders.

5.2 Shipping Fees

• Shipping fees are calculated based on a combination of your shipping address, the weight and volume of the items, and the selected shipping method. The specific amount will be clearly displayed on the checkout page.

• Some promotional campaigns may offer free shipping; the scope of free shipping is subject to the campaign rules (e.g., limited to addresses in mainland China, or free shipping worldwide).

5.3 Delivery Time

• Domestic Delivery (Mainland China): Typically delivered within [2–7] business days after successful payment; specific details are subject to the logistics carrier\'s information.

• International Shipping (including Hong Kong, Macau, and Taiwan): Orders are typically delivered within [7–30] business days after successful payment; specific delivery times depend on the destination, customs clearance speed, peak shipping seasons, and other factors. We do not guarantee delivery times for international shipments and assume no liability for delays caused by customs inspections, holidays, or other similar reasons.

5.4 Customs Clearance and Taxes

• International orders must clear customs at the destination. As the importer, you are obligated to provide the information required for customs clearance in accordance with local customs regulations (such as ID number, tax ID, and a description of the goods\' intended use). If your package is detained, returned, or destroyed due to your failure to cooperate, you will be solely responsible for any resulting losses.

• All international orders may be subject to duties, import VAT, excise taxes, customs clearance fees, and other charges imposed by the destination customs authorities. You are solely responsible for these fees; we do not collect them on your behalf. Please check with your local customs office for specific tax rates. If you refuse to pay the applicable taxes and duties, resulting in the package being returned, we will refund the remaining amount (if any) after deducting the round-trip shipping costs.

5.5 Receipt and Inspection of Goods

• Please inspect the outer packaging of the package for damage before signing for it. If you notice any damage, take photos as evidence and unpack the package in the presence of the delivery person to verify that the items are in good condition.

• For international shipments, due to the complexity of the shipping process, we recommend that you record a complete unboxing video to serve as evidence in the event of damaged or missing items.

• If the items are visibly damaged, you have the right to refuse delivery and note the reason for refusal on the delivery receipt. We may not be able to process claims for visible damage submitted after the package has been signed for.

5.6 Transfer of Risk

• Domestic Delivery: Once you have signed for the item, the risk of damage or loss transfers to you.

• International Shipping: The risk of damage or loss transfers to you once we hand over the items to the international carrier.We purchase shipping insurance for every international order (the specific coverage amount is subject to what is displayed on the page); the scope of coverage, limits, and deductibles are subject to the insurance company\'s terms and conditions. You are responsible for any losses exceeding the scope of insurance coverage, or you may purchase additional insurance on your own.

5.7 Handling of Unreceived Items

• If the shipping information shows that the item has been signed for but you have not actually received it, please contact your local carrier immediately and notify us. We will assist in initiating an investigation.

• If you have not received the item beyond the estimated delivery time [Domestic: 15 business days; International: 45 business days] and there are no updates on the tracking status, you may file a claim for loss. Upon verification that the item is indeed lost, we will refund the full amount to you in accordance with the insurance policy or at our own expense (minus any shipping fees that have already been incurred and cannot be refunded, if applicable).

5.8 Handling of Failed Deliveries

• Domestic Delivery: If a package is returned due to the recipient being unreachable, refusal to accept the package, or an incorrect address, we will notify you and process a refund, minus any round-trip shipping fees and declared value fees already incurred.

• International Delivery: If a package is returned or destroyed because the recipient failed to cooperate with customs clearance, refused to pay duties, failed to pick up the package in a timely manner, or provided an incorrect address, we will handle the matter based on the actual circumstances:

  • If the package is returned to our warehouse, the remaining amount will be refunded to you after deducting all shipping costs incurred (including outbound and return shipping fees) and any applicable storage fees;

  • If the package is destroyed or confiscated by local customs, you will be solely responsible for the associated losses, and we will not issue a refund.

 

Chapter 6 Returns, Exchanges, and After-Sales Service

 

6.1 Definition of Quality Issues

To clarify the criteria for determining “quality issues” in the context of returns and exchanges, the following definitions are provided:

1) Definition of Quality Issues: Refers to structural defects in the product itself or defects that seriously impair normal use, such as:

• Abnormal breakage, shattering, or severe cracking (excluding natural patterns) in the product;
• Craftsmanship defects in set items, such as noticeably loose or detached settings, or broken metal prongs;
• Severe discrepancies between the product and the variety or texture described in the appraisal certificate (e.g., passing off quartz-based jade as Grade A jadeite);
• Significant discrepancies between the product\'s specifications, dimensions, or weight and the order description (exceeding the industry\'s permissible margin of error).

2) Natural characteristics of jade are not considered quality issues: Jewelry jade is a natural mineral, and its formation process inevitably involves various natural characteristics. Natural patterns (veining), cracks (naturally healed or primary fissures), cotton-like inclusions,stain spots (natural mineral discoloration), color roots, water lines, and mineral deficiencies are all normal structural features or inclusions in natural jade. They do not affect wearability or overall durability and therefore do not constitute quality issues. Such natural characteristics are typically not noted in appraisal certificates and are recognized by the industry as normal phenomena.

3) Situations where customer service has provided prior notification do not constitute quality issues: If, prior to purchase, the buyer has inquired via online customer service, telephone, or other means about specific imperfections or natural characteristics of the product, and the customer service representative has clearly and truthfully informed the buyer that the product exhibits the aforementioned conditions (such as patterns, cracks, cotton-like inclusions, or discolored spots),and the buyer still decides to purchase the item, the buyer may not subsequently claim a quality issue based on those disclosed characteristics to request a return or exchange.

4) Personal subjective perceptions do not constitute quality issues:Circumstances such as differences in personal aesthetic preferences, changes in subjective tastes, poor fit due to size (not a specification error), or reasonable color differences between the actual product and images or videos (caused by variations in lighting or monitor settings) do not constitute quality issues. Where the “no-reason return and exchange” policy applies, the rules regarding cost allocation shall apply.

6.2 Return and Exchange Policy for Overseas Buyers

Buyers outside mainland China (including Hong Kong, Macau, Taiwan, and other countries) are not eligible for returns or exchanges on purchased products.

Due to high international shipping costs and complex customs clearance procedures, international orders are currently not eligible for returns or exchanges without cause. However, if the product has a quality issue or is significantly inconsistent with its description (as verified by an authentication certificate), you may contact us within 14 days of receiving the item, and we will process your return at our discretion.Return shipping costs and any applicable customs duties will be borne by both parties as mutually agreed. Specific arrangements are subject to the response from our customer service team.

 

⚠️ Special Reminder for Overseas Buyers:

• Please carefully review the product images, videos, and written descriptions before placing your order to ensure that the style, size, color, and other details meet your expectations.

• If you have any questions, please contact our online customer service for detailed consultation before making payment.

• The product images and videos provided on this website are all photographs of the actual items; however, due to differences in lighting conditions and display devices, there may be slight color variations between the actual product and the images. This is normal and does not constitute a quality issue.

• Once payment for an international order is confirmed, it indicates that you have fully understood and accepted this policy; the order cannot be canceled, returned, or exchanged.

6.3 Return and Exchange Policy for Buyers in Mainland China

6.3.1 Real-Time Online Payments

For buyers in Mainland China who purchase products via online payment on this website (including but not limited to WeChat Pay, Alipay, and UnionPay Online), we offer a seven-day no-reason return and exchange policy.

1) Return and Exchange Timeframe

You may request a return or exchange without cause within 7 days from the date you signed for the goods (as determined by the delivery date recorded on the courier company\'s website).

2) Conditions for Returns and Exchanges

To apply for a 7-day no-reason return or exchange, all of the following conditions must be met:

• (1) The product must be in perfect condition, meaning it has not been worn, used, or altered, and retains its original quality and appearance;

• (2) All accessories must be included, including but not limited to the item itself, the authentication certificate, the invoice, the jewelry box, the original packaging, tags, and any gifts (if applicable);

• (3) The item must not have any human-caused damage, including but not limited to damage from dropping, scratches, cracks, wear and tear, re-polishing, or engraving;

• (4) The return or exchange request must be submitted within the specified timeframe, and the item must be returned by that time;

• (5) You must contact customer service in advance and obtain authorization before returning or exchanging the item.

3) Returns and exchanges will not be accepted under the following circumstances

• (1) Items for which the seven-day inspection period has expired;

• (2) The item is not the original product sold on this website;

• (3) Items missing accessories, certificates, invoices, packaging, or other components;

• (4) Items damaged for any reason (including but not limited to signs of wear, scratches, cracks, abrasions, or damage caused by dropping);

• (5) Items whose origin cannot be verified due to torn or altered labels, anti-counterfeiting marks, or special packaging;

• (6) Customized items (such as those personalized with engraving or processing according to the buyer\'s request);

• (7) Products with quality issues resulting from the buyer\'s improper receipt, storage, or handling;

• (8) Items for which the buyer was explicitly informed prior to purchase that the 7-day no-reason return and exchange policy does not apply.

4) Responsibility for Costs

(1) Returns and exchanges due to product quality issues:

• Shipping costs for returns and exchanges shall be borne by this website.

(2) “7-Day No-Reason” returns and exchanges not due to quality issues:

• The buyer is responsible for the shipping costs of returning the item;

• The original shipping fee charged by this website when the item was shipped will not be refunded (if applicable);

• The buyer is responsible for any declared value fees incurred during the return or exchange process;

• Any additional shipping and declared value fees incurred after an exchange are the buyer\'s responsibility;

• If an item is returned due to reasons attributable to the buyer (such as an incorrect address or failure to sign for the package), the buyer is responsible for all related costs.

(3) Special Notes on Exchanges:

• Only one return or exchange is allowed per order; please consider your decision carefully before contacting us;

• If, during an exchange, the same specifications, model, or style are unavailable due to reasons on our part, and you do not wish to exchange for a different item, you may request a refund.

6.3.2 Cash on Delivery

The following rules apply to purchases made via cash on delivery:

1) Inspect the Goods Before Signing for Delivery

• Please open the package and inspect the goods on the spot before signing for the delivery. Confirm that the items are undamaged and match your order before signing.

• If you find that the outer packaging is damaged, the product is damaged, or the product does not match your order, please refuse delivery on the spot and contact customer service promptly for assistance.

2) Returns and Exchanges After Acceptance

• Once the item has been signed for, we do not accept returns or exchanges without cause, except for quality issues.

• If you discover a quality issue or a significant discrepancy between the item and its description after signing for it, please contact customer service for verification. Upon confirmation, we will process your exchange or return in accordance with the relevant provisions of this policy.

• For returns or exchanges due to quality issues, shipping costs will be covered by this website.

3) Important Notes

• For cash-on-delivery orders, this website reserves the right to refuse requests for returns or exchanges made after delivery has been signed for, unless the issue is related to product quality.

• We recommend that you carefully inspect the items upon delivery to avoid unnecessary disputes after acceptance.

6.4 Other General Terms

1) Return and Exchange Process

(1) Contact online customer service, explain the reason for the return or exchange, and submit relevant supporting documentation (order number, photos of the product, videos, etc.);
(2) Once your request is approved by customer service, you will be provided with the return/exchange address and instructions;
(3) Return the product along with all accompanying items according to the customer service instructions;
(4) After this website receives the returned product and verifies that it meets the return/exchange criteria, we will process your refund or exchange.

2) Refund Policy

• For returns that meet the eligibility criteria, this website will process your refund within 7 business days after receiving and inspecting the returned items.

• Refunds will be issued via your original payment method. If a refund cannot be processed through the original method, the matter will be resolved through communication between the buyer and customer service.

• The refund amount for a return is the actual amount paid for the item and does not include the original shipping fee (except in cases of quality issues).

3) Return Risks

• You are responsible for the shipping risks associated with returns and exchanges.

• We recommend that you choose a reliable courier and purchase sufficient insurance coverage for the items to prevent damage or loss during transit.

• The buyer is solely responsible for any losses resulting from damage to or loss of the item during return shipping.

4) Fraudulent Conduct

For any fraudulent returns or exchanges (such as swapping items or intentionally damaging goods), this website reserves the right to pursue legal liability in accordance with the law.

6.5 Certificates of Authenticity

All items come with a certificate of authenticity issued by a nationally recognized appraisal agency.You may verify the authenticity of the certificate on the issuing institution\'s official website using the certificate number. If you have any objections regarding the material, you may commission a qualified third-party institution to conduct a re-inspection at your own discretion. If the re-inspection results confirm that the product\'s material does not match the description, we will bear the reasonable re-inspection costs and process a return and refund for you.

6.6 After-Sales Service

We provide global after-sales service, including free cleaning, inspection, and repair (fees may apply depending on the cause of damage), as well as size adjustments (if applicable). You may return the product to our after-sales service center. You are responsible for the return shipping costs, while we will cover the shipping costs for returning the repaired item to you. The specific scope of services and fee schedule are subject to the “After-Sales Service Policy” published on the website.

 

Chapter 7 User Conduct Guidelines

 

7.1 Prohibited Conduct

You must not engage in the following activities:

• Maliciously registering multiple accounts or using a false identity;

• Placing malicious orders, engaging in order manipulation, or making frequent, large-scale returns or exchanges without valid reason;

• Using any automated programs (such as web crawlers or bots) to interfere with the normal operation of the website;

• Posting illegal, infringing, or harassing content;

• Exploiting vulnerabilities or using technical means to obtain improper benefits;

• Infringing upon others\' intellectual property rights or privacy rights;

• Any other conduct that violates applicable laws and regulations.

7.2 Handling of Violations

We reserve the right to unilaterally take the following measures:

• Block or remove content that violates these rules;

• Suspend or permanently close an account;

• Cancel orders without refunds (in cases of fraud);

• Report the matter to the relevant authorities.

 

Chapter 8 Intellectual Property

 

All content on this website, including but not limited to text, images, videos, graphics, logos, layout designs, source code, and software, is protected by intellectual property laws and regulations such as copyright law, trademark law, and patent law, and the rights thereto belong to us or the relevant rights holders.You may not reproduce, modify, distribute, display, mirror, sell, or use any such content for any commercial purpose without our written permission. The purchase of products does not grant you any intellectual property license.

 

Chapter 9 Disclaimer

 

9.1 Force Majeure

In the event that this website is unable to operate normally or experiences service interruptions or delays due to force majeure (including but not limited to natural disasters, war, riots, strikes, government actions, telecommunications technical failures, virus attacks, etc.), we shall not be liable for breach of contract to the extent permitted by law; however, we shall use reasonable efforts to minimize the impact and promptly notify users.

9.2 System Maintenance

We may perform maintenance or upgrades on the website system on a regular or irregular basis, during which time services may be suspended. We will post advance notice on the website; we shall not be liable for any order delays or inconveniences resulting therefrom (except where caused by our willful misconduct or gross negligence).

9.3 Third-Party Links

This website may contain links to third-party websites or services. We assume no responsibility for the content, privacy policies, or service quality of third-party websites. You assume all risks associated with accessing third-party links.

9.4 Fluctuations in Product Value

The market prices of jewelry and jadeite items are subject to fluctuations due to factors such as raw materials, supply, and demand. We make no guarantees regarding the preservation or appreciation of the value of these products. Purchases are made on a voluntary basis, and you assume all risks associated with price fluctuations.

 

Chapter 10 Protection of Personal Information

 

We value and protect your personal information. For details, please refer to the “Privacy Policy” published on this website. This policy forms part of these Terms and outlines how we collect, use, transfer across borders (if applicable), and protect your information. If you are located in the European Union or other regions with specific data protection laws, we will comply with the additional requirements of those laws.

 

Chapter 11 Amendments and Termination of Terms

 

11.1 Amendments to These Terms

We reserve the right to amend these Terms from time to time in response to changes in laws and regulations, business adjustments, or the need to improve service quality. The amended Terms will be posted on this website, and you will be notified to review them via pop-up windows, in-app messages, or other means. Your continued use of this website and its services constitutes your acceptance of the amended Terms; if you do not agree, you must immediately cease use and deactivate your account.

11.2 Termination of the Agreement

These Terms (i.e., the agreement between you and us) shall terminate under the following circumstances:

• You voluntarily close your account and there are no outstanding orders or disputes;

• We terminate your account in accordance with Section 7.2 of these Terms;

• Other statutory or contractual grounds for termination.

Upon termination of the Agreement, you will no longer be able to log in to your account; however, any obligations you incurred prior to termination (including, but not limited to, payment obligations and liability for damages) shall continue to be fulfilled.

 

Chapter 12 Governing Law and Dispute Resolution

 

12.1 Governing Law

The interpretation, validity, and dispute resolution of these Terms shall be governed by the laws of the People\'s Republic of China, excluding its conflict of laws rules.For international users, we understand that your country or region may have mandatory consumer protection provisions; provided that such provisions comply with local mandatory laws, we will prioritize compliance with local laws; where local laws conflict with these Terms and do not permit such agreements, local laws shall prevail.

12.2 Negotiation and Mediation

Any dispute shall first be resolved through amicable consultation with our customer service team. If consultation fails, you may apply for mediation with the China Consumers\' Association or your local consumer protection agency.

12.3 Arbitration and Litigation

• For users in Mainland China: If negotiations fail, either party may submit the dispute to the People\'s Court with jurisdiction over our place of business for resolution through litigation.

• For users in other countries and regions: If negotiations fail, the dispute shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in accordance with the Commission\'s arbitration rules in effect at the time of filing the arbitration request. The place of arbitration shall be [Shenzhen, China].The arbitral award shall be final and binding on both parties. For the convenience of users, small-claims disputes may also be resolved through the People\'s Court Online Litigation Platform.

12.4 Language

The Simplified Chinese version of these Terms shall prevail. Any versions provided in other languages are for reference purposes only; in the event of any conflict between language versions, the Simplified Chinese version shall prevail.

 

Chapter XIII Supplementary Provisions

 

13.1 Effective Date

These Terms take effect when you check the box “I have read and agree to the Terms of Service” on the registration page. We reserve the right to the final interpretation of these Terms to the extent permitted by law.

If you have any questions, please contact our online customer service or call our customer service hotline. Thank you for your understanding and support!

 

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Appendix: Summary of Important Notices

• International orders do not support returns without cause; please place your order with care.

• Customers are responsible for any customs duties and clearance risks associated with international orders.

• Natural jewelry may exhibit natural patterns, imperfections, and color variations, which do not constitute quality issues.

• We recommend that international customers purchase additional shipping insurance.

 

These Terms of Service will be updated from time to time in accordance with changes in laws and regulations and the operational needs of the website; we recommend that you review the latest version periodically.

(Last Revised: June 16, 2026)